General Terms and Conditions


  11. CLAIMS



These General Terms and Conditions set out the rights and obligations of all users of the website MAVIZAR IBERICA, S.L., regarding the products and services offered on it. These conditions are important both for you and for us since they are designed to create a legally binding agreement between the parties, protecting your rights as a customer and our rights as a company.

We ask you to carefully read these Terms and our Privacy Policy before proceeding to payment for ordering.

By using the Web site MAVIZAR IBERICA, S.L. or placing an order through it, you are aware to be bound by these Terms and our Privacy Policy. These conditions could be modified, so you should read them before placing an order.


The fact of placing an order on the website of MAVIZAR IBERICA, S.L. is equivalent to the full acceptance of prices, description of products for sale and General Conditions of Contract, which will be the only applicable to the contract. You agree to only use the website MAVIZAR IBERICA, S.L. to make legitimate inquiries or orders. You are also required to provide us certain way and correct your email address, postal address and / or other contact details and aware that we may use this information to contact you if necessary. If you do not provide us all the information we need, we cannot complete your order.

By placing an order through the website MAVIZAR IBERICA, S.L. you warrant that you are fully authorized to use the payment card, if you choose this method of payment. Only people with the necessary legal capacity to enter into contracts for the class of goods and services offered on this website may place orders on the website MAVIZAR IBERICA, S.L.

To order, you must follow the procedure of online purchase to payment. After this you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Note that this does not mean that your order has been accepted, since it is an offer that you made to us to buy one or more products. All orders are subject to acceptance and we will confirm such acceptance by sending an email that confirms that he / products are being shipped (the Confirmation).

The contract for the purchase of a / these product / s between us (Contract) will only be formed when we send you the Order Confirmation. They will be under contract only those products listed in the Order Confirmation. We will not be obliged to supply any other products that may have been ordered until we confirm sending them in a separate Order Confirmation.


You can choose to pay using online payment platform you choose. Any of these guarantees data privacy and protect information during transmission of user data, providing secure transactions.

  • Credit card: The charge is done in real time through the payment gateway of the financial institution and once it is established that the above information is correct. In order to give maximum security, MAVIZAR IBERICA, S.L. uses security systems of leading financial institutions in electronic commerce payment. In this way, confidential data are transmitted directly and encrypted (SSL) to the financial institution. SSL encryption system provides full security to use the data transmission through the network. Your details have absolute confidentiality and protection. We reserve the right not to accept certain payments with certain credit cards.
  • Paypal: (when certain conditions are met) payments are made directly to the PayPal website, following the conditions of use PayPal sets (can see in .In case of not checking out within one hour, we will cancel the order.
  • Bank Transfer: Please indicate the name of who placed the order and the order number. The transfer must be completed within a period of seven calendar days from placing the order to any of the following accounts:

Beneficiary: MAVIZAR IBERICA, S.L.

Bank name: La Caixa

IBAN: ES85 2100 1057 6302 0012 2204

Beneficiary: MAVIZAR IBERICA, S.L.

Bank name: ING Direct

IBAN: ES14 1465 0120 3719 0012 8313

Once the payment is made you will receive a confirmation email as your order has entered the process. The order will be considered cancelled if payment has not been formalized thereof within seven calendar days after ordering.


The current prices are listed on the website when ordering and include applicable VAT of the day of the order but no shipping costs, if any.


Shipping costs, packaging and logistics preparation of the package are fixed for each order to destination in Peninsular Spain and amounted to 6,57 Euros + VAT (7.95 euros including VAT) regardless of weight and volume. So the shipping cost will be always the same, whether the brake pads or a bicycle. The shipping cost associated with the order can always be displayed before proceeding to payment.

For destinations in the Balearic Islands, Canary Islands, Ceuta and Melilla and destinations outside of Spain, the shipping cost based on weight, volume and destination of the order will be calculated after receiving the order. You will receive a personalized quotation of your order plus the cost of shipping, which may accept and execute or otherwise cancel without any associated cost. For further information, please contact us at



Usually the orders are shipped within 24 business hours after having received the payment. MAVIZAR IBERICA, S.L. undertakes to deliver, through its reliable transportation providers, all the products in perfect conditions in the delivery address shown on the order form. In order to optimize the delivery, please provide an address in which the order can be delivered within the normal working hours, as well as a telephone, preferably mobile, that is operating.

All the products we offer in our online shop are in stock, except those where expressly indicated otherwise. Due to the different characteristics of our products, there are different preparation times and different shipments transit times depending on the size and volume of the goods. Once the order is ready, you will receive a notification saying that the goods have been shipped.

Shall apply to have occurred "delivery" or that the product / s have been “delivered” at the time of signing the receipt thereof at the agreed delivery address.


You will receive a message when the order is shipped, which will include the name of the carrier and tracking number order if the company offers this service.

In the event that there is no one at the address provided for delivery, the carrier will leave a notice and / or will contact the recipient to arrange a new delivery.


The goods travel insured. At the time of delivering the goods, the person who receptions should check that the package is in good condition and that the number of packages matches with the information detailed in the delivery note. Should you detect obvious damage to the packaging or any sign of handling, you must indicate on the delivery note and communicate via email to during the next 24 hours after receiving the order.

In case of loss of the order, MAVIZAR IBERICA, SL will take over the repayment of the amount paid or forwarding a new order.


The order will not be shipped until the payment has been received.

MAVIZAR IBERICA, SL is not responsible for delays once the order has been delivered to the carrier, but will do all its best to expedite delivery.

In case there is an error in the delivery address provided by the customer, this should take care of any additional charges incurred.


You may revoke an order within a period of fourteen days from the delivery date, after notifying MAVIZAR IBERICA, S.L. by email to Within this period is not necessary to provide any explanation of the reason for the return, which should make prepaid.

If the return is due to an error on our part, please contact us via email at

and we will pick up the product and send the correct item or refund the amount of your order, whichever you prefer. In this case, all transportation costs and management will be at our expense.

Anyway, to make a return the product must be in the same condition it was delivered, unused and in their original packaging and labels. Wont be accepted the returns of products that have been used or are not in their packaging and / or with the original labelling. MAVIZAR IBERICA, S.L. will not be responsible for lost or damaged products in the return process.


The communication of claims must be made to MAVIZAR IBERICA, S.L. by email to, indicating in the subject line "Claim".


Your comments and suggestions are welcome. Please send them to us through our email address